Help

Quick answers. Not here? Email transferdesk.app@gmail.com, we answer within a few hours.

Getting started

Your first login. When your app is ready, each person on your team gets an email "Welcome to Transfer Desk". Tap Choose my password: the app opens and asks you for your password. The link works once, for 24 hours.

Put it on your phone. Open your app address in Safari (iPhone) or Chrome (Android), then Share › Add to Home Screen. It opens like an app, nothing to install.

Where to begin. Add 3 or 4 of your players, then one club request. The app shows the best matches straight away.

Password and login

Forgot your password? On the login screen, type your email and tap Forgot password?. You get a link to choose a new one (check your spam folder too).

Change your password. In the app: gear (top right) › Change password.

The welcome link has expired. Use Forgot password? on the login screen: it works the same way.

"This account is not on the team list". Your login exists but is not on your agency's team yet. Email us from your agency and we add you.

Players and club requests

Add a player: Players › + Add player. Position, age, contract and fee are what the matching uses, so fill those first.

Add a club request: Club requests › + Add club, then add what they need: position, age, budget, foreign slot. Requests are grouped by country; Copy on a country copies all its open requests at once.

Best matches: on each player and each request, the app ranks who fits with a realism check (fee, salary, age, contract). "Realistic" is a strong fit, "Stretch" is worth a try.

Leagues that play the calendar year (Brazil, MLS, Korea, Japan, China, the Nordics) show seasons as a single year, for example 2026.

Share link: on a player, tap Share link. The club gets a clean page in its language with the profile, video, career and CV to download. You can switch any link off at any time.

PDF and pitch text: on a player, Player Overview PDF makes a one-page PDF; Copy pitch gives a ready message for WhatsApp or email. Phone numbers are never included.

Team (Agency plan)

The Team room shows the live chat and what everyone did (requests, pitches, new players). Assign a request to a teammate so nobody offers the same player twice.

Add or remove a person: email us their name and email; they get their own welcome email.

WhatsApp agent bot (Agency plan)

Forward a club request, a screenshot, a voice note or a player link to your bot number: it is saved in your app, translated and matched. Only the numbers you gave us can use it. Type help to the bot to see what it understands.

Subscription and billing

Renewal: your plan renews every month on the day you started. We email you a few days before.

Late payment: we send reminders; if a payment is more than 10 days late the app is paused. Nothing is deleted: it comes back as soon as the payment is in.

Change plan or cancel: email us from your billing email. Cancelling stops the next renewal; you keep access until the end of the month you paid. See the refund policy.

Invoices: email us and we send them.

Your data

Each agency has its own private copy of the app and its own database: no other agency can ever see your data. Details in the privacy policy. Want a copy of your data, or everything deleted? Email us.

Still stuck?

Email transferdesk.app@gmail.com with your agency name and a screenshot if you can. We answer within a few hours, every day.